Refund policy

Digital products only
Murelio sells digital products only — downloadable photo packs delivered electronically and made available for download immediately after purchase. Because our products are digital goods with instant delivery, this policy differs from a standard policy for physical merchandise.

All sales are final
Since your files are delivered instantly and cannot be "returned," all purchases are final and non-refundable once your download has been delivered, except as described below.

Technical issues
If you have trouble accessing or downloading your files — for example a corrupted file, a missing item, or a broken download link — contact us at 8ballstudiosupport@gmail.com within 14 days of your purchase and we will fix the issue or issue a full refund.

Accidental or duplicate orders
If you were charged twice for the same order, or purchased the wrong item by mistake, contact us within 14 days of purchase and we will refund the error.

European Union right of withdrawal
If you are a consumer located in the European Union, you normally have the right to withdraw from a purchase within 14 days without giving a reason. However, because our products are digital content supplied on a durable medium with performance beginning immediately, by completing your purchase you expressly request immediate delivery of the digital content and acknowledge that you lose your right of withdrawal once download access has been granted, in accordance with Article 16(m) of Directive 2011/83/EU.

Refunds
Approved refunds are issued to your original payment method and can take up to 10 business days to appear, depending on your bank or card issuer.

Contact us
For any question about an order, download, or refund, email us at 8ballstudiosupport@gmail.com.